Support
We're here to help! Whether you're a homeowner looking for a contractor, a tradesperson managing your profile, or just have a general question, our support team is ready to assist you.
Quick Links
Common Support Topics
Here are some areas where we can assist:
Account Issues
Trouble logging in, resetting your password, or updating your profile.
Project Estimates
Questions about how our AI-powered estimator works or how to interpret your estimate.
Contractor Connections
Help with finding the right contractor, subscription plans, profile setup, or managing leads.
Payments & Subscriptions
Issues with payment processing, subscription management, or billing queries.
Technical Issues
Problems with the website, mobile app, or any platform features not working correctly.
Feedback & Suggestions
Share your experience, suggest improvements, or report an issue with the platform.
How to Get Help
Browse Our FAQs
Many common questions are answered in our FAQs page. It's a great place to start for quick solutions.
Contact Our Team
For personalised assistance, reach out via our Contact page. Use our contact forms or call us during business hours.
Live Support
Send a support request through our contact form. The website chat provides automated project guidance; it is not a live support agent. Our team reviews requests during UK working hours (Europe/London).
Response Times
We aim to respond to all inquiries within 5 business days. For urgent issues, such as security concerns or payment failures, we prioritise review when the team is available. Immediate support is not guaranteed.
Self-Help Resources
In addition to our FAQs, you can find helpful information on the following pages:
Still Need Help?
If you can't find the answer you're looking for, don't hesitate to reach out. We're here to ensure your experience with Pricing Penguin is smooth and successful.
Get in Touch